[Resolved] HDFC Bank — Payment processed without permission

Jyoshri

from Dahod, Gujarat

Jul 11, 2017

Address: 380015

Website: www.hdfc.com

The payment for reliance infocom worth amount 1807 was paid without my knowledge on 11-07-17 at 2.08 pm. I called the phone banking team to stop the payment immediately but the request was not attended and they said that the complaint can be taken once the payment is successful. We shall not stop the transaction.

It is a fraudulent transaction but the bank is not ready to help.

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Aug 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, transaction details, account/card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance