HDFC Bank Payzapp — 5000 amount not credited in my account

Address: Guntur, Andhra Pradesh, 522237

Sir, on 23/10/2017 i transferred amount of rs5000 from payzapp to my bank. But it was failed. I didn't get money. Customer care people responded after continuous calls of 2 hours and said wait for 5 working days and ended the call.

If your technical issues why my money is grabbed. Do i have to wait for 5 days.
If you have technical issues stop the app services.

Resolve my problem immediately