[Resolved] HDFC Bank — payzapp - amount debited for failed transaction

[Resolved] HDFC Bank — payzapp - amount debited for failed transaction - no refund for 8 days

I inboxsurvey19 from Bengaluru, Karnataka Nov 12, 2017

Transaction id: 23472569. Rs. 5000/- transaction failed but money debited and not refunded yet even after 8 days. There is no customer care for hdfc payzapp. The customer care number never gets answered. Try yourself before using this app[protected]. And no response to emails even after reminders. Check google playstore reviews how many people lost money. It works but if there is a failed transaction then it's impossible to get money back. Good luck if you still like to use it. Was this information helpful? No (2) Yes (9)
Dec 14, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Nov 12, 2017 Updated by inboxsurvey19 Ticket=159-665 raised to HDFC payzapp 1 week ago! Verified Support Nov 13, 2017 HDFC Bank Customer Care's response Dear Customer, For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. Anay, HDFC Customer Service Assistance.
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Comments

premk56

from Thrissur, Kerala

Nov 13, 2017

Submitted an application for HDFC Fastag .got application no HFR009175. uploaded application with connected documents but no further reply from them. I wonder if Ive lost the Rs 700 paid online . Helpline number is non existent. very disappointing.

Kkvs426

from Mumbai, Maharashtra

Nov 13, 2017

I m using payzapp through transaction 5000 amount was debited to payzapp but not credited to target account. I m facing the problem since 10 days no one can customer support not proper response.

aniruddha5094

from Korba, Chhattisgarh

Nov 13, 2017

Hi,
i have done my settlement on 2014 but still your showing my cibil statue is settlement. I have try to contact your settlement team but no one can respond me.

Regards
Aniruddha Sinha
+91 [protected]
[protected]@gmail.com

Akhilesh Kumar86

from Bhubaneshwar, Odisha

Nov 13, 2017

Hi,
I have uploaded money rs 20, 000 from credit card to payzapp on 3 Nov. 2017 but it showing balance in payzapp account as zero and in credit card 20, 000 have been charged.Please sort out this issue asap.

ganesh kamana

from Chirala, Andhra Pradesh

Nov 13, 2017

Hi Team,

Money detected from my HDFC account while booking IRCTC Ticket and its not booked ticket and no money has returned.
Details:

Date:
01 Nov 2017
Narration:
[protected]-PAYTMIRCTCECATERING
Cheque/Ref. No:
[protected]

Dipa123

Jun 15, 2021

Hi team,

Please look into below issue.

I have loaded 71 rupees into my account from my card and have seen the failure message after this. I see that the amount is debitted from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transactions.

I need my money to be loaded on payzapp or should be refunded to my credit card.

I am completely dissappointed with this app.

Registered mobile number - [protected]
Name - Dipanwita Samanta