[Resolved] HDFC Bank — payzapp amount deducted even after failed transaction

Kushal Kumar Ande

from Hyderabad, Telangana

Oct 28, 2017

Address: Hyderabad, Andhra Pradesh, 500016

Website: www.bookmyshow.com

Ten days before i paid for a movie ticket using payzapp card, but didn't receive the ticket even after the amount has been deducted from my payzapp wallet. After enquiring with bookmyshow about it through email, i received an email from them saying they have refunded the amount which should be reflected in my payzapp account in less than ten days. Till now i didn't get any notification of received amount in payzapp transaction history.
Screenshot of payzapp payment is attached.

+1 photos

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Dec 4, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

HDFC Bank Customer Care's response "Dear Customer,

Request you to please provide us your registered contact details & transaction details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

Anay
HDFC Bank Customer Assistance