HDFC Bank — payzapp amount not deposited into my saving account

Website: HDFC PaYZAP

I have done a 5000/- transaction on 23rd oct 2017 to my saving axis bank account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...