[Resolved] HDFC Bank — payzapp

Bobby Cm

from Pune, Maharashtra

Aug 3, 2017

Address: 411057

Hello team,

I have an existing payzapp account registered with [protected]. Today morning 20000 has been loaded into my payzapp account and from there i tried to transfer the money to my icici account which got failed and money was deducted from payzapp. Please check the details and initiate the refund.

Post failed transaction, made another transaction which was successful.

Please find the attachment and revert as soon as possible.

Thank you
Chandra mouli

+1 photos

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you had made a IMPS transaction on 02-Aug-2017 12:02:48 for Rs. 5000/- and the transaction had failed due to incorrect beneficiary details. The refund for the same will be credited back to your PayZapp wallet card within 5 working days.

-Bejoy
HDFC Bank Customer Assistance