[Resolved]  HDFC Bank — payzapp

Hi,

My payzapp transactions got failed while adding balance.

I tried add balance and it was keep failing, i tried add 5000 but it said transaction failed, i tried again, again failed. Now i've lost 15k rupees.

This is really a big issue with payzapp, please refund money back to card or in wallet.

There are three 5k transactions failed, reg. Mobile is [protected],
Transaction was done on 8th sep its been 5 days now nothing happen and money deducted from card.
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Oct 16, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2017
HDFC Bank Customer Care's response
Hi Meghraj,

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance
 
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