[Resolved] HDFC Bank — payzapp

Shov

from Pauni, Maharashtra

Oct 15, 2017

Address: Ghaziabad, Uttar Pradesh, 201002

I made a payment of rs 250 through payzapp an app of hdfc bank on 23 sep 17 for recharging my mobile no.
The transaction was failed but the amount was deducted from my account. I enquire the same from payzapp customer care they informed me that my amount will be refunded with in 5 working days. After 5 days i checked again from payzapp customer care then they told me that your refund has been given check from your bank. I checked from my bank they have no clue about all this. Till date i am waiting for the refund. You are requested to do the needful.

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Nov 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

HDFC Bank Customer Care's response Dear Customer,

We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

Anay
HDFC Bank Customer Assistance

Oct 24, 2017

Updated by Shov I have forwarded all the asked details many times on the given link. Still waiting for response from hdfc official.
Registered No. [protected]
Transaction detail - Screenshot attached
Is there any progress on my complain?