HDFC Bank — payzapp

Address: Jaipur, Rajasthan, 302012

Website: Payzapp

I have added 5000rs from my credit card to payzapp and at the time of sending into bank, money got deducted from wallet. Neither it reached into bank account nor showing into wallet. This issue is of 2nd nov, today is 13th nov. Still after 11 days there is no resolution given.
Worst app, going to complain in consumer board for this card unload error. I have screenshot for the same.
Mail id of mine: [protected]@gmail.com
Phone no [protected]