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HDFC Bank — payzapp failed bank transfer dated 19.09.17

Payzapp bank transfer dt. 19.09.17 failed but no revert of amount deducted.
No customer service response over call and mail. A/ c no Account: IN[protected].transaction amount 5000 made to bank transfer to hdfc bank but not credited to bank and showing failed in payzaap. Pl refer attachment for details .awaiting resolution on earliered.
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