[Resolved] HDFC Bank — payzapp failed transaction amount not refunded

Ajesh Rajan

from Nileshwar, Kerala

Sep 11, 2017

Address: 560013

Website: PayZapp

Mobile number: [protected]
I tried adding 5000 to my payzapp wallet on 4th september, 2017. Amount got deducted from my credit card but amount was not credited to the wallet. Later i checked with customer care team they told it would be refunded in 5 working days but it didn't happen. Later i called customer care again they informed that they have already transferred the amount and asked to contact citibank. I contacted citibank, they informed that they are not able to find any information. What happened to my money, did 5k vanish into air?

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Sep 12, 2017

Complaint marked as Resolved

Hkfnn

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

HDFC Bank Customer Care's response Dear Customer,

That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

-Bejoy
HDFC Bank Customer Assistance