[Resolved] HDFC Bank — payzapp failed transaction refund issue

Prudhvi123

from Pune, Maharashtra

Aug 4, 2017

Address: Pune, Maharashtra, 411014

Hi team,

I have transferred 5000 from my payzapp wallet to my bank account on 01/08/2017 but first i got a message that the transaction failed. So i have tried one more time then the transaction got successful but 10000 deducted from my payzapp wallet. I have rec ivied only 5000 in bank account. The amount 5000 is not refunded.

Regards,
Prudhvi
[protected]

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you had made a IMPS transaction on 01-Aug-2017 13:33:47 for Rs. 5000/- and the transaction had failed. The refund for the same has been credited to your PayZapp wallet on 05-Aug-2017

-Bejoy
HDFC Bank Customer Assistance