[Resolved] HDFC Bank — payzapp money not loaded

Nikita H Mehta

from Dhule, Maharashtra

Nov 6, 2017

Address: Pune, Maharashtra, 411023

I added rs. 20000 from my sbi credit card in my payzap wallet associated with number [protected] at 12.35 pm on 6th nov. 2017. Money got deducted from my credit card and i hot a message on payzap "funds loaded successfully". But the amount is not showing in my wallet. I needed the amount on urgent basis that's why i used credit card and payzapp. Pls resolve this issue asap as i am facing medical emergency. Pls rectify this.

Registered number with payzapp: [protected]

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Dec 16, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 07, 2017

Updated by Nikita H Mehta I've got no communication till now. I dont understand how an app by a responsible bank like HDFC does not even have a working customer care contact number. I have seen many complaints regarding payzapp on internet which are not being solved even after many days.
I want my money back ASAP

Verified Support

Nov 08, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like inform you that the load money transaction done on 06-Nov-2017 of Rs.20, 000/- has failed since the monthly limit was exceeded. However, we have initiated the refund for the same to your source card number 4377 xxxx xxxx 9356 on 06-Nov-2017. Please find below the details for assistance & get in touch with the respective bank for the refund status.

Amount - Rs.20, 000/-
RRN[protected]

Note - Refund will take up-to 5 working days to be credited to source card.

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

Anay,
HDFC Bank Customer Assistance