[Resolved]  HDFC Bank — payzapp money not loaded nor refunded

Address: 560093

I have added 5000 to my payzapp wallet on 3rd november from citibank credit card. My money got deducted from the credit card but not loaded into payzapp wallet giving an error something like 'sorry some error in the app'.

I tried calling customer care support but no one answered my call.

I hope my money will be refunded to my credit card.

My registered mobile number is [protected]
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Dec 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
HDFC Bank Customer Care's response
Dear Customer,

We would like to inform you that both the load money transaction done on 2nd and 4th Nov-2017 of Rs.5, 000/- each was successfully credited to wallet and same was utilized for bank account transfer. Please find the below details for reference and request to check with source bank for status if amount is yet not credited in bank account.

Bank Account Transfer

Date and Time - 03-Nov-2017 09:24:30

BENF Bank Account Number - 5010******7053

BENF Bank IFSC Code - HDFC0002729

Bank Txn Id[protected]

BENF Bank Acc Name - Renatla Srikanth Goud

Anay,
HDFC Bank Customer Assistance
Verified Support
Nov 08, 2017
HDFC Bank Customer Care's response
Dear Customer,

we understand your concern. Please provide your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

-Bejoy
HDFC Bank Customer Assistance
 
1 Comment

Comments

Hi today I tried to add money to payzapp from my card money has been deducted from my account but it is not added in payzap. I need my money back 2000 RS. Why this issue is happening what is the use of worst all like this I need my money 2000rs back

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