[Resolved] HDFC Bank Payzapp — money not refunded from payzapp app

[Resolved] HDFC Bank Payzapp — money not refunded from payzapp app

Y yogesh sinoriya from Delhi, Delhi Sep 12, 2017

Hi team, I used the app for transfer money to my hdfc bank account on 08/sep/2017 at 11:30+ pm, then i faced failed transaction and rs. 5000/- has been deducted and it not transferred to hdfc account then i tried to add rs. 5000 /- to my payzapp account but it's again transaction failed and money was deducted from credit card but not added to payzapp account. Please fix this issue and refund the money rs. 10, 000/-, It's very urgent for me. Please contact me once this message reached you on +91 [protected] or [protected] I have sent the mail to [protected]@payzapp.in, but didn't get any reply till now. Please fix this issue as soon as possible. Thanks Regards Yogesh sinoriya Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 20, 2017

Verified Support

We wish to inform you that the load money transaction of Rs.5000/- dated 08th September 2017 was failed. The refund has been initiated back to the source account on 13th September 2017 to card number ending 2129. Please find below the details for assistance & request your to get in touch with the respective bank for the refund procedure.

Dear Customer,

Acquiring Reference Number:75260777251001092629173
RRN:[protected]
Card Number: 5459 xxxx xxxx 2129

Note - Refund will take 5 working days to be credited in the source card from the date of refund initiated.

We would also like to inform you that the Bank account transfer of an amount of Rs.5000/- initiated, on Date 08/09/2017 has failed due to technical error from the bank's end and the same has been credited to your PayZapp wallet on[protected]. - Anay