[Resolved] HDFC Bank — Payzapp not returning amount of 500 from 23 mar 2017

Om Bharadwaj

from Noida, Uttar Pradesh

Jun 11, 2017

Address: 110092

Website: HDFCbank.com

I have recharged my tatasky by 500/- on 23-mar-2017 by payzapp, but amount is not credited in my tatasky. My amount is still not returned in my wallet as well as recharge not done, worst thing is call center waiting time is more than 10 min each time so many time, when i talk to payzapp customer executive he suggest it will return with in 5 working days as per policy, i have install pazapp only because of hdfc, after 15 day i have again twitted and registered my complaint (Lw-49561), so many feedback on app and twitted but nothing is done till now.
One side our prime minister shri modi ji encouraging to go digital but these bad experience is threat us, plz help to get my money back
Contact no-[protected]
Complaint no - lw-49561

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Jul 15, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

HDFC Bank Customer Care's response Dear Customer,

As the transaction was successful from our end, we have raised a chargeback on[protected]. The merchant's bank will respond to us with the status of the transaction and we will update you once we receive a confirmation. You may write to [protected]@payzapp.in for the status of the issue.

-Bejoy
HDFC Bank Customer Assistance

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Comments

princi1012

from Delhi, Delhi

Jun 12, 2017

I hv booked a train ticket through hdfc payement gateway by bob debit card on date[protected] that was cancelled on 31-05-17. So the amount refunded by irctc is not been refunded in my account till date. Kindly look after the matter and do the needful. reference no. [protected].