HDFC Bank Payzapp — payment not received

Dear sir i did transaction on dated 23 october 2017 from hdfc payzaa to my axis bank account, but transaction was cancel due to time out, fund is zero in my wallet. Immediately i inform through mail because customer care number is always busy, no respond. I receive a mail which is auto reply by system. I have transfer fund due to emergency.
I am in problem. Total amount rs 11000.
I trust because hdfc is a big brand. Till today no respond.
Please refund my fund immediately because i am facing problem.
When i contact to hdfc customer care, they not entertaine me.
I am surprise, please help me.
My register mob number is [protected]
Notification copy is attached.
Anjani kumar gaur