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[Resolved]  HDFC Bank — Payzapp refund not received

Address: 500001
Website: www.hdfcbank.com/htdocs/PayZapp/index.html

Am a non hdfc account holder, used my payzapp account with mobile number [protected] me added 10000/- through my sbi credit card to payzapp wallet and transfer an amount of rs.5000/- on 10th july of 2017, to my savings other boi bank the transaction failed. 5000/- amount was detected from my wallet but not credited to my boi account, i was trying customer care to raise a complaint but every time it was saying the line is busy i don't know what the service you provide, i don't know when my funds will be refunded to my wallet. I need my money back please it urgent refund my money
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Aug 14, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2017
HDFC Bank Customer Care's response Hi Karthik,

Your query has been reverted on 13th July 2017 via email. Your future patronage is valuable to us, kindly rate our app.
In case of any query, you can contact us via : PayZapp Toll Free : [protected] or PayZapp Email Support : [protected]@payzapp.in

-Bejoy
HDFC Bank Customer Assistance
Verified Support
Jul 14, 2017
HDFC Bank Customer Care's response Hi Karthik,

We observe that you had done a wallet account transaction of Rs. 5000/- on 10-July-2017 which shows as failed and the same is refunded back to your PayZapp wallet card number ending with 6511 on 14-July-2017.

-Bejoy
HDFC Bank Customer Assistance
 
2 Comments

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Comments

I have transferred the money 5000 to Kodak Mahindra Bank the transaction was failed .. pls refund to my payzapp as soon as possible .. my registered mobile number is [protected]

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payzapp account with mobile number [protected] me added 20100/- through my friend sbi credit card to payzapp wallet, amount was detected from my CC but not added the money to payzapp please check it
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