[Resolved] HDFC Bank — payzapp transaction failed 0f rs 5000/ but money not refunded from oct 23rd

prawin.k

from Hyderabad, Telangana

Nov 1, 2017

Address: 500047

I have transferred 5000 /- money to my icici account from payzapp

Money got deducted from payzapp
Transaction status : success
But money was not credited in my bank account

I checked in payzapp notifications

Notification status was bank transaction pending

And the notification was:

Transaction id[protected]dw48xb1 of rs. 5000, has timedout, however if the accont is debited with no credit to * refund would be processed in 5 working days.

Please help me in resolving this issue

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Dec 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

We know your time is valuable. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW. Mention this Ref No PZ[protected] in the comment box for us to track it.

Anay
HDFC Bank Customer Assistance