HDFC Bank Payzapp — transaction failed and support not responded

Yesterday i was trying to load money of rs 4900 in my payzapp account. But the transaction was failed and money was not loaded in payzapp wallet. The amount was deducted from my axis bank account. I have already sent mail to support[at]payzapp.in. But i have not got any response.
Also the support number is also out of service.

I have already shared my contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

When will it be reverted back to my account?