HDFC Bank — payzapp transaction failed on oct 23, 2017. yet to receive refund of rs. 5000 in payzapp account.

Hello payzappteam, please assist.

I have done a transaction of rs 5000 on oct 23 2017 and that money is yet to credited to my account. Transaction id is[protected]dz82vv5 done on mon oct 23 17 01.16 pm.

I got attached notification that money will be refunded in 5 working days. It's been more than 5 working days and refund is yet to be credited to my payzapp account. I tried customer number which is a pathetic service. I also emailed support and got ticket 099-626 but there's no follow up on that either. Please expedite the refund process and respond back asap.

Registered no : [protected]
Registered email : [protected]@gmail.com

Regards,
Akshay