[Resolved] HDFC Bank — payzapp transaction failure

Nilay Purohit

from Vadodara, Gujarat

Sep 8, 2017

Address: Vadodara, Gujarat, 390010

On date 30th aug i was trying to add 5000/- to my payzapp wallet using my sbi debit card: [protected], and the transaction reference number is:[protected] and then amount was deducted from my account but it’s not credited in to my payzapp wallet. When i contacted to payzapp support centre and asked about the same then they had informed me that your refund is already initiated and it will credited to your account immediately or maximum 1-2 days but till now i had not received any kind of refund and today again same thing happen for recharge purpose i was adding 1736/- to wallet through my sister's axis bank credit card [protected] the amount was deducted but its not credited to payzapp wallet or my credit card account.

So my total 6736 rupees has been stuck due to payzapp.

I want a salutation as soon as possible.

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Oct 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 12, 2017

Updated by Nilay Purohit still not received any update.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the load money transaction of Rs.5000/- dated 30/08/2017 was failed. The refund has been initiated back to the source account on 30-Aug-2017 14:29:49 to card number ending 9899. Please find below the details for assistance & request you to get in touch with the respective bank for the refund procedure.

RRN:[protected]
Card Number: 4786 xxxx xxxx 9899

We would also like to inform you that the load money transaction of Rs.1736/- dated 08th September 2017 was failed. The refund has been initiated back to the source account on 13th September 2017 to card number ending 7709. Please find below the details for assistance & request you to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number:75260777251001093297749
RRN:[protected]
Card Number: 5245 xxxx xxxx 7709

Note - Refund will take 5 working days to be credited in the source card from the date of refund initiated.

Anay,
HDFC Bank Customer Assistance