HDFC Bank Payzapp — transaction failure money not get back its already sixth day through payzapp

Address: 516001

I am sreekanthreddy. I send 5000rs from hdfc payzapp to my hdfc account on 23 october 2017 but the transaction is failed and i was asked to customer care they said after 5 working you will get your amount but it sixth day but i wasnot get amount back. Know i'm calling to payzapp customer care it is busy busy. So i want my money back. So pls take it as complaint and do need full.
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I have made transaction from standared chart bank to payzapp wallet on 29/10/2017 at around 8:25AM the amount has been deducted from the bank side but i didn't get till now we are unable to reach the customer nuber also which they have given ([protected], [protected]).

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