HDFC Bank — payzapp - transfer money to wrong account

Address: 411033

Hello,
On 25th july, i transferred 5000 rs to a wrong icici account from my hdfc payzapp account.
It was supposed to be sent to my account[protected] but it got transferred to another account[protected].
Transaction id[protected].
I visited both the banks on saturday and told them the incident in details.
But no bank is ready to take the responsibility and solve the issue.
Icici bank customer care gave me the details of account but said as hdfc is the initiator of the transaction, they have to raise the request.

Hdfc bank said, as the transaction has completed, they can not raise the request and icici bank has to support.

Please help me and refund the money or at least contact to that person and ask him to send it back.
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HDFC Bank customer support has been notified about the posted complaint.
 
3 Comments

Comments

Same thing happened to me

Santhosh Kumar alisetty here sir,
Transaction details
Contact.number:- [protected]
Mail [protected]@gmail.com please solve my problem

HDFC Bank Customer Care's response, Aug 21, 2017
Verified Support
Dear Customer,

We understand that our PayZapp team had responded to you via e-mail.

-Bejoy
HDFC Bank Customer Assistance
Guru1132's reply, Dec 26, 2017
Bro did you get your money
Hi,

I have added Rs.2170 from my HDFC credit card to Payzapp still it's not credited.

Account: IN[protected]
App Version: 3.01.06.04 [3010604]
Phone Make/Model: LGE LG-H860
Android Version: 6.0.1
This is with regard to the previous mail which is have dropped you on 19th December 2017. The Beneficiary bank (ICICI Bank) needs my bank, HDFC Bank (PAYZAPP) to cooperate and provide sufficient support for the easy and safe recovery of my fund of Rupees 3000.

This is so ridiculous that when the beneficiary bank (ICICI Bank) is ready to support where in HDFC bank (PAYZAPP) is lease bother not cooperating with me.

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