[Resolved] HDFC Bank — payzapp wallet amount debited even for a failed transaction.

[Resolved] HDFC Bank — payzapp wallet amount debited even for a failed transaction.

V varghesepanto from Mahe, Kerala Oct 7, 2017

I had tried to transfer 5000/- from payzapp wallet to an account on 10th oct 2017 and the transaction was failed and 5000/- seems to be deducted from my wallet even after the failed transaction. While checking the transaction history it's showing successful for a failed one. I tried to reach customer care help line no around 15 times and no one is attending even they are offering 24/7 support. Anyway i want my money back in my wallet and i cannot wait for long, i cannot trust this app any more and how can i trust this if i send a huge amount. This is the second time i am facing this issue. Please donot give explanaton like, we will update the app i am also developer and i need my account money back in a day. Transaction id:[protected]oe86rb0 Was this information helpful? No (0) Yes (0)
Nov 21, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 HDFC Bank Customer Care's response Dear Customer, That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW & with the ref ID PZ[protected] in the comment box for us to track it. Bejoy HDFC Bank Customer Assistance
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