[Resolved] HDFC Bank — payzapp wallet

Krishna371989

from Nagram, Uttar Pradesh

Sep 4, 2017

Address: Jaipur, Rajasthan, 302015

I added money in my payzapp wallet through credit card. Amount os deducted from my card account but didnt recieved to payzapp wallet.
I have shooted mail to payzapp support but still no response.
I tried calling payzapp customer care it ssys number is switch off.
Pl help and resolve the query.
Payzapp wallet details

I recieved automated email from support but no response.

Since payzapp seems to be of reputed bank such kind of iisues should be resolved asap.

No response from long time make me feel disappointed.

[protected]

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Oct 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that the load money of Rs. 5000/- twice on[protected] failed and the same has been refunded to your source card on[protected]. Kindly find below the refund details to check with the bank.

Acquiring Reference Number : 74799207244001065211687
Card Number : 4375 xxxx xxxx 4004

Acquiring Reference Number : 74799207244001065220845
Card Number : 4375 xxxx xxxx 4004

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

-Anay