HDFC Bank — payzapp wallet debited but money not received in bank

Have done transaction on 23/10/2017, for 5000 rs transfer to hdfc bank but transaction has been debited from my payzapp wallet but not received in bank. So please take appropriate action to solve the issue. I have done many mails to payzapp but there are only system generates ticket for complain and no one is replying for the same issue

My registered no : [protected]