HDFC Bank — payzapp wallet money load failed

Address: 560103

On 1st nov 2017, i tried to upload 5000 rupees two times to the pay zapp wallet but only 5k credited to my wallet remaining 5k not credited but total 10 k debited from by credit card ([protected]) - axis, please refund remaining 5k amount asap

I have added a screenshot shows on 1st nov 2017 2times money deducted from credited card (Statement attached) but only one-time money added to wallet remaining 5k is not even credited to wallet

I need my money back asap
+2 photos
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