[Resolved] HDFC Bank — payzapp wallet to bank funds transfer failure

Guruprasad Arekanti

from Hyderabad, Telangana

Sep 10, 2017

Address: Rangareddy, Andhra Pradesh, 500081

Mobile number: [protected]
On september 4th. A transaction of rupees 5000 from payzapp wallet to bank account has been failed. But the amount has been deducted from wallet and it was not refunded till date.

Customer care number not working
No response to customer support e-mail even after 24 hours (Timeline mentioned by hdfc in the acknowledgement email)

Transaction number[protected]gw10dr0

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Sep 13, 2017

Complaint marked as Resolved

Refunded the amount after 10 days. received my money back to wallet

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

HDFC Bank Customer Care's response Dear Customer,

The Bank account transfer of an amount of Rs.5, 000.00/- initiated, on 04/09/2017 has failed from the bank's end and the same has been credited to your PayZapp wallet on[protected].

Bejoy,
HDFC Bank Customer Assistance