[Resolved] HDFC Bank — payzapp withdrawal failure

avinash503

from Bengaluru, Karnataka

Nov 13, 2017

Address: Hyderabad, Andhra Pradesh, 500081

Website: Hdfc payzapp

When i try to transfer my wallet money to bank account, the transaction got failed and money debited from wallet which is happend on 03-nov-2017.
I have sent an email on the same day and made a call to customer care, they saying that money will be refunded back to wallet in 5 days. But its been 10 days now and i did not get any response. Every time i call to customer care, it never connects and no response to emails.

I don't know, how i can take this to hdfc bank higher officials.

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Dec 16, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

HDFC Bank Customer Care's response Dear Customer,

For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

Anay,
HDFC Customer Service Assistance.