[Resolved] HDFC Bank — payzapp

[Resolved] HDFC Bank — payzapp - wrong transaction

G Guru1132 from Bengaluru, Karnataka Dec 23, 2017

Hello, On 19th december 2017, i transferred 3000 rupees to a wrong icici account from my hdfc payzapp account. It was supposed to be sent to my account[protected] but it got transferred to another account[protected]. Transaction id[protected]ta78zv6. Hdfc payzapp team said, as the transaction has completed, they cannot raise the request and icici bank has to support. I visited both the banks on 21st december 2017 and told them the incident in details and i complained through letter regarding this issue. But no bank is ready to take the responsibility and solve the issue. Icici bank customer care gave me the details of account but said as hdfc is the initiator of the transaction; they have to raise the request. Hdfc bank said, as the transaction has completed, they cannot raise the request and icici bank has to support. Please help me and refund the money or at least contact to that person and ask him to send it back. Was this information helpful? No (0) Yes (0)
Jan 31, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 26, 2017 HDFC Bank Customer Care's response Dear Customer, We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -Anay HDFC Bank Customer Assistance Dec 26, 2017 Updated by Guru1132 Hello Team, This is with regard to the previous mail which is have dropped you on 19th December 2017. The Beneficiary bank (ICICI Bank) needs my bank, HDFC Bank (PAYZAPP) to cooperate and provide sufficient support for the easy and safe recovery of my fund of Rupees 3000. This is so ridiculous that when the beneficiary bank (ICICI Bank) is ready to support where in HDFC bank (PAYZAPP) is lease bother not cooperating with me. I would request you HDFC Bank (PAYZAPP) to create a case and provide me with sufficient information which is required for the ICICI bank to proceed with the easy and fair recovery of the same. I have by attached the relevant information needed Bank Transaction ID:[protected] Transaction ID:[protected]tA78zV6 HDFC Credit card No: [protected] Incorrect Account Number:[protected]to which the fund has been credited on 19th December 2017) Correct Account Number:[protected] IFSC code: ICIC0000001 I hope you will help me with this and had for the speedy recovery. Jan 06, 2018 Updated by Guru1132 HDFC Bank Customer Care There is no update for the past 7 days.. They are still saying that "under progress"
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Guru1132

from Bengaluru, Karnataka

Dec 26, 2017

Hi Team,
This is to bring to your esteem concern that I have wrongly transferred sum of Rs 3000/- to an wrong account no[protected] by 4.13AM 19/12/2017, Kindly help me in retrieving the fund back from the account.

[protected] this is my Phone number
Transaction id :[protected]tA78zV6
Bank transaction ID[protected]
Correct Bank Account Number[protected]
Incorrect Bank Account Number[protected]
Bank IFSC Code- ICIC0000001
Beneficiary Name - Chandru