[Resolved] HDFC Bank — pending refund

SWAPANATEET DEY

from Bengaluru, Karnataka

Oct 29, 2017

Address: 560068

Website: Hdfc Smartbuy

Yesterday i tried booking a flight ticket from bangalore-delhi dated 21th february, 2017 through your partner "cleartrip" on hdfc smartbuy. The amount of rs. 2930 was debited from my account instantly but it showed the confirmation status as "pending". Later after some half an hour i received a mail and sms both stating my booking was canceled for flight booking id: [protected] and that the amount would be credited back within 1 hour.

Unfortunately till this point of time i have not received the refund back in my account. It seems like a fraud. Neither i can re-book again a flight for same day as i'm confused by the service provided by hdfc. This is the second instance i'm facing this concern with hdfc.

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Nov 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 29, 2017

Updated by SWAPANATEET DEY Its for Flight ticket from Bangalore-Delhi dated 21th February, 2018

Verified Support

Oct 29, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/card details, date/amount of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance