[Resolved]  HDFC Bank — Personal loan

Address: 560043

Hi,

My name is anisha, i had applied for a personal loan through hdfc bank. I am currently workin in tesco bangalore and my salary account is with hdfc bank. I applied for a personal loan online for 150000. I then had received a message from hdfc bank saying your personal loan application nmbr 48036378 is in principle approved for 150000. I submitted all d documents and completed all d process.. My tellecaller's name is sara who on d frst day told me tht the loan ll b processed n d nxt day by aftrnoon.. I waited for 2 days nd cald her.. Thn she told thg had a small doubt if i alrdy had a loan wth hdfc bank.. I cleared saying i dont.. Thn she told ok i ll process it rite now nd d loan ll b disbursed d nxt business day. Thn again i got a call tht i ll hv a house verification.. I told thm tht i hv office on friday dated 26th may, 2017 nd wont b available until 9 pm nd askd thm to send d guy n saturday.. Saturday i spoke wth d guy who told he ll cme n d aftrnoon bt did nt gv a tym.. I cald him again n d aftrnoon nd thn he said he ll only cme whn the field guy who collctd d documnt wud call n tell him to go.. Spoke wth sara n friday.. She told tht its showing negative n house verification.. Bt in reality it nvr hpnd.. I also tried reachin sara's manager.. Mr. Gaurav.. Who nvr pickd my call.. Nvr responded to my msg.. Nor to my email.. I think ths is really really unprofessional frm a nationalised renowned bank.. Plz undrstnd tht we customers r imp fr u to run d show.. Treat us properly.. Whn we do a mistake we r penalised.. Whn u do u hv an escape bcoz we dont say nethn n frgt n move on.. Plz undrstnd tht m a grl who s workin alone.. Livin in a city.. U dont hv d right to # around n waste my tym by blatantly lying n my face.. U either process d loan or reject.. Bt u hv no right to beat around d bush n waste my tym.. Thr r mny other lenders whom i can approach.. I will nvr recommend ne1.. I request sm1 to look into ths n address ths asap.. I need thngs to b transparent.. Dont gv fake promise.. I hope things r fine.. Or else i ll hv to tke ths to a new level.. To social networkin sites..

Looking forward to your response.

Thanks,
Anisha
Loan application nmbr[protected]
Acknowledgement slip nmbr - uap 7598637