[Resolved]  HDFC Bank — personal loan

Address: Kolkata, West Bengal, 700022
Website: www.hdfcbank.com

Hello sir this is to inform you that i ravi kumar mishra having a savings account in hdfc bank and my user id is or you can say customer id is 48671994
I was having a personal loan with your bank and applied for a top up of rs100000. My personal banker whose name is suraj get me in contact with sharmi from the loan department after i applied and the documentation was done sharmi called me one day and said that only rs85000 housand has been approved by the bank against your request of rs 10000, at that point of time i clearly said sharmi that i need rs100000 or i don't want any other amount which is lesser than rs 100000 and she said she will try. One day sharmi again called me and said that your signature is mismatched so she will again send a representative to my home address for getting the signature done again which she did and i signatures the documents again. On friday 24th of august i got a message that 85000 rupees has been transferred into my saving account without informing me i check my account and saw that only 77789 rupees as been transferred into my savings account. On the very next monday i called my personal banker suraj and said everything to him he said that he will contact sharmi and clear everything to me which he never did after few hours i called sharmila myself and ask her about everything happened with my loan request. She said that the amount which got transferred to my account was rs85000 and emi for the first month which was supposed to be deducted on september will not get deduct from my account as emi of the first month has already been deducted from that loan amount of rs 85000. On the very next day i received a message from hdfc bank where it was clearly mentioned that my first emi against my loan is due on 4th of september so now i want you please get the rs77000 transfer from my account back as your bank representatives cheated on me and transferred the rs77000 just for getting their target achieved and i will never do any kind of transactions with hdfc bank in coming future and i will ensure that none of my family member or friends do any transactions with your bank.
Please take necessary actions against your representatives and grant my request of taking back the amount transferred.
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Oct 24, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2017
HDFC Bank Customer Care's response
Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your loan details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Anay
HDFC Bank Customer Assistance
 
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