HDFC Bank — personal loan processing

I have a seen a offer available in my hdfc bank while i logged in. It was in my net banking login so i applied for it i got a call sometime latter from the land line number (Shows hdfc in true caller) for the same, they said your loan is approved for that you have to apply for a life insurance through bharathi axa and asked why should i need it when i already have for my complete family, they said due to covid - 19 it become a process and asked me to share the screen shot once payment done. I doubt and i asked how will proceed without knowing the genuinety... Then she patched me with one lady and she expalined the same. Later i got call form the second lady from her mobile (Mansi[protected] later a got a call from the first lady ([protected]) asked me to share the screen shot once the payment is done. Again i got a call today morning from hdfc bank asking about the loan request when i said all the above they said i dont know from which hub they called and processed my bank loan and said there are some credit issue and the loan cannot be processed. Now both the above lady is responding my call