[Resolved] HDFC Bank — Personal loan settlement

Ajay Rpathak

from Igatpuri, Maharashtra

Apr 18, 2017

Address: Raigad, Maharashtra, 410210

Website: www.HDFCBANK.co.in

Dear hdfc bank
Manager/loan officer/sr. executive manager

My name is ajay holding loan account number 30066423
I am getting calls from collection agency…also mr. datta’s team visited my place home.. when i was not at home agency guys spoken to my wife very very rudely no respect was shown toward a alone lady.. by hdfc agency guys
Also they reached my office premises, talking to my colleagues, it really spoil my reputation in my professional life

He also spoke to me over the phone very rudely and threatened me that if i don’t pay the loan hdfc will repossess my property and auction it

Fortunately i have recorded his calls and i can sent it to you.
Currently i am in deep depression and the only option left for me is to commit suicide speaking frankly.
Due to sudden accident my right eye sight is lost and currently i m under medical guidance, every month i am under high expense pressure spending on my eyes.. once it is recovered i will be strong enough to pay the emi but kindly understand my pain too it is not done purposely, such thing happen suddenly in my life and all gone on toss
Below are my details... name - (as it appears in your loan application form): ajay kumar pathak address-flat 05, g/2, kharghar 410210 contact number (s): [protected] - type of loan (e. g. personal/express loan plus/auto): proposed short settlement amount-120000/-
Dear hdfc bank, i am approving the above details myself as i am the victim of taking personal loan and not paying the further instalments of my loan
I noticed from past few months that the hdfc bank collection agents started harassing me...
Dear hdfc bank as i said due to sudden accident my right eye sight is lost and currently under medical guidance, every month i am under high expense pressure spending on my eyes.. once my eye is recovered i will be strong enough to pay the emi.
Even under so much pressure i tried my best to clear all the outstanding amounts but now i don’t have capacity to pay due amounts. & my credibility is also zero in other banks due to name in cibil.
So now i want to settle my personal loan. i have discussed mr. dutta / ganesh sakpal on phone call from kanjurmarg branch and he offered the settlement amount of 265000 but he asked me to pay 53000 in a month to start the settlement process…. i do not have the capacity to pay settlement amount of 265000 or 53000 in a month due to my financial condition bcz of my medical emergency …therefore i am agreeing to pay 120000 (part payment of 30, 000/- a month on every 27th of each month starting from may 2017)
It’s my polite request with bank kindly settle my personal loan with this small value with considering my sudden medical emergency of my eyes
As the hdfc bank harassing me day by day.. so i have decide to go for settlement...
Dear hdfc bank please show your mercy on me and please mail me and please settle my loan account as soon as possible
. i will be very grateful to you... following are my details for your convenience sir...
Personal loan account number: 30066423

I will be very oblige if you can decide a medium settlement amount for my personal loan...

Thank you..

Was this information helpful?

No (0)

Yes (0)

May 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by Ajay Rpathak Dear HDFC bank, still I am getting harassment call from [protected] ...32 call
and [protected] ..8 calls ... i m currently in hsptl and these Guys calling me saying if you dont come we will come to office and house ... Its really spoiling my professional carrier
...i am updating this from my mobile

I am frustrated do suggest me

Verified Support

Apr 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken up the matter with concerned team on top priority. We will respond to you on your registered email id in 5 working days.

-Bejoy
HDFC Bank Customer Assistance

Apr 22, 2017

Updated by Ajay Rpathak Thanks Mr Bejoy for your response,

but still the follow up is on, its humble request pls inform team do not hares us, even though we had Informed bank officers, about the settlement .. kindly stop the follow up pls

Aside :- we are ready to pay 30, 000 P/M for settlement Instead of 53, 000 P/M,
kindly show you mercy on us and do the needful,
as bank team is behind us to pay 53, 000 P/M on 27th, which is hardly impossible for me due to my medical Issue, I m ready to give even PDC chq or can tranffer 30, 000/- on 27th April ... but pls consider my special case and help me and my family ..

I am waiting for Your Kind response ASAP

Kindly contact me on this email id [protected]@yahoo.com only

Thanks Once again waiting for your kind response

Verified Support

Apr 26, 2017

HDFC Bank Customer Care's response Dear Customer,

Basis your concern raised, we understand you have been contacted by our bank officer Mr. Ganesh Sakpal. Please find our submission made as under.
At the outset, we regret the inconvenience caused to you, if any, for visits made at your place.
We wish to confirm that our representatives operate under strict guidelines on the manner and demeanour of their interaction with all customers. Please note, our Bank representatives will remain in your contact until the loan account is regularized. The calls have been initiated to recover our Bank's legitimate dues towards the loan account.
We have also initiated instructions to Agency to stop any kind of follow up with you for and our bank officer Mr. Ganesh Sakpal will remain in touch with you for the captioned loan account.
Further, Basis your request, we wish to state that, the closure amount towards your captioned loan account is Rs. 2, 65, 000.00 payable in 5 strokes, failing which the Bank would proceed further as per the Bank’s prescribed process to recover its dues and settlement would be null and void,
We request you to get in touch with our Bank Officer - Mr. Ganesh Sakpal on (0) [protected] or [protected] for further discussion or clarification.

-Bejoy
HDFC Bank Customer Assistance

Apr 26, 2017

Updated by Ajay Rpathak Dear BIJOY
As i informed in mail too ... I cannot go for 53000/- Pm ... i dnt know why you guys are pressuring us soo much
... It is Ganesh Problem ...
Sorry ... If you do not understand the problem, then u r reply is only the formalities to update on the Portal

I... cannot pay you more than 150000/- p/m starting from May27th in 5month
and same line.. myself and my wife both said Ganesh ...

# I Demand a clear answer without fail ... else would like to go for further escalation ...

I am requesting and you guys are forcing again and again ... do pls understand Loans are taken for betterment of life and I have not done the crime of taking LOAN

I request you to response back ASAP ...and well in business hours and Not In midnight

Thanks