[Resolved]  HDFC Bank — please reduce my late pay charges & add my debited balance at what you taken

Address: Guntur, Andhra Pradesh, 522001
Website: Hdfcbank

Dear sir / madam,

sir / madam, my name is. p. Padmaja w/o — p. Srinivasa rao my credit card no — is - [-[protected] ]

I had already paid my credit card total amount in 40, 000 in may 5 th, but u sent a sms to my registerd mobile number yesterday the pending balance of rs (-3300), at recent of 2 days before u send a sms of pending balance of rs — (4300) why because i do not use any trasnsition in my card from the month of may, sir please check & reduce my credit card pending balance

Today i had deposit — 430 — of pending amount at what u send a urgent sms to my registered mobile no — ([protected]) i had paid

But u not debited or not "autopay" the amount

U sent too charges

Pls reduce late payment chaqrges

So i want to continue my card, pls reduce that late payment charges please do needful asap.

thanking you sir,

p. Padmaja

ph. No

— original message —

From: "goldngold. Gnt"

Date:18/10/2017 7:29 pm (Gmt+05:30)

To:customerservices. [protected]@hdfcbank.com

Cc:

Subject: fwd: 'hbl=[protected]' fwd: sub ; - reduce my credit card charges

Hi sir

Today u send a message for my registered number for pending balance of 430 to paid

I already paid today

Plse check & reduce my pending balance

Dear sir / madam,

sir / madam, my name is p. Srinivasa rao my credit card no — is - [-[protected] ]

I had already paid my credit card total amount in 40, 000 in may 5 th, but u sent a sms to my registerd mobile number yesterday the pending balance of rs (-3300), already this month last 2 days u send a message of pending balance (4300) at this month at 3rd u debited amount of rs — (500+4518) total (5018) because i do not use any trasnsition in my card from the month of may
But why u debited amount 5018
U sent too charges

Pls reduce late payment chaqrges

plse reply this is 4th time complàint

So i want to continue my card, pls reduce that late payment charges please do needful asap., & add my late charges at what you debited in my card



thanking you sir,

p. Srinivasa rao

ph. No
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Dec 16, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Nov 10, 2017
Updated by GOLDNGOLD guntur
Hi sir/madam
My name is p. Padmaja w/o p. Srinivasarao
My card no — (Xxxx xxxx xxxx xxxx)
I had given irrepitive times complaints to u r hdfc credit card section
But no one is not responding
Not response from u r bank
Sir at 5th i had paid late pay credit card amount
From that month u do not send any sms or any emails to us for late payment charge
At last month u send a sms to my register no — [protected] amount pending of late payment charges of rs — 3300 & next week u send a sms of (430) to pay at urgent but u debited amount of rs — (500+4518) at my card total (5018)
Why sir u taken too charges to me
Plse check &
Please add my late pay charges & i want to continue my card
Please do needful to us asap
Thanking u sir / madam
P. Padmaja (Llb)
[protected]
Guntur (Ap)
Nov 10, 2017
Updated by GOLDNGOLD guntur
Please email us & needful to us ASAP
ADD MY LATE PAYMENT CHARGES AT WHAT U DEBITED IN MY CARD
Verified Support
Nov 13, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on November 07, 2017. We request you to review the same and revert us via email to enable us to assist you further in this regard. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance
Nov 13, 2017
Updated by GOLDNGOLD guntur
We do not receive any emails
Please send
Verified Support
Nov 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected]

-Manoj
HDFC Bank Customer Assistance
 
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