[Resolved]  HDFC Bank — please refund my late autopay charges asap

Address: Somustreet, Kothapet, Guntur, Andhra Pradesh, 522001

Respected sir/madam

My name is p. Revanth kumar
I had send a request of my late auto pay charges on my credit card at last 2 months before
But there is no response from your hdfc bank team
I am using my credit card since 3 years

My card number _ — { [protected] } recently last month i paid bill of my credit card paymentof rs 30;000 at the 3rd date of last month of 1st week at 11am morning at bank at autopay time it was refunded by morning

But at the same day is billing date

I had already paid late pay charges at 2 days before

Please check my credit card statement

But paying at same date morning late at 11am already autopay on my card is debited & late charges apply to my credit card

But on that date at cash section we paid but already autopay has debited & autopay return charged charges

We got a sms of return autopay charges

We ask cashier he told please take amount has self & transfer in online asap

We done at the same date

But i had already paid & send email to ur hdfc bank about of my autopay return charges

But no return email or no reply from bank

Please check our statement details &

Refund my autopay charges asap
Iam a hdfc customer of since 3 years old
Every time of month iam using & paying my credit card payment on time only
Please check

Please do needful to us

Please refund my late autopay charges of 1269 to my credit card asap
Please refund my late autopay charges of 1269 to my credit card asap
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Apr 13, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

we wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ

-Manoj
HDFC Bank Customer Assistance
Verified Support
Mar 11, 2019
HDFC Bank Customer Care's response
Dear Customer,

With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL.https://bit.ly/2wwwruX

-Zubin
HDFC Bank Customer Assistance
 
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