[Resolved]  HDFC Bank — poor relationship management

Address: Ahmedabad, Gujarat

To Mr Aditya Puri, CEO HDFC BANK Sir, I hold an imperia account in Mithakhali branch at Ahmedabad. I was using a debit card that was old and not showing on your website for net banking purpose. It was then that a customer relationship manager Mr.Vikas vimal who is assigned to me informed me that I am eligible for a new card due to my Imperia account up gradation that took place since almost one year !! which he promised to send. I have been constantly trying to contact him and even sent messages to him but I have drawn a blank. I find it so difficult to contact relationship managers since their phone has a busy tone or do not pickup calls with a standard message of " unable to talk". Sir despite the fact that I am a premiere Imperia customer, I literally have to beg to them for my account work and be after them.So poor is the standard of customer relation that it amounts to gross negligence which I suspect is due to a lax administration which makes them feel at ease. regards, Sandip Jhala