HDFC Bank — Poor service

Address: Bangalore, Karnataka, 560005

I went to the frazer town branch being from a different city I did not know the preffered relationship manager from this branch the first problem I faced was at the reception I informed I am a preffered customer still no attention was given and a form and a long queue was shown after insisting to meet the Relationship manager I was taken to his cabin where again I was made to wait for half an hour after which the dd form was filled and submitted by him and I was told that the dd would be ready in half an hour u should collect it before 4 as the bank closes at 4 when I returned at 3:30, which was an hour later, I was told to comeback by 4 after that I returned at 3:55 and was made to wait till 5:20 for just a simple demand draft which takes 15 mins.
Being a preffered customer we want to see the extra effort being put which was lacking in the branch Rm as his attitude and behavior was casual and unprofessional and his excuse was that Mondays and Fridays are usually busy. This makes me question why be a preffered customer with your bank when it is gonna take 3 hours to make a dd