[Resolved]  HDFC Bank — processing fees refund - wrongly sanctioned

Address: Mumbai City, Maharashtra, 400095

Website: HDFC

My loan amount of rs 2500000 was never disbursed due to conflict between the bank and the real estate builder. I waited patiently for the matter to be resolved, as some sort of documents were missing from the builder to be registered with the bank, which hdfc told me later "after" sanctioning the loan.

I don't know on what basis hdfc sanctioned me the loan when there was this kind of issue. The bank representative told me, they cannot disburse the loan unless those documents arrive. I shared all the builder information to them, so that they can coordinate and get the required documents.

So far, i waited patiently and every-time i ask the builder or the bank, the response was not promising.

Now i am surprised how the hdfc agent is now telling me that they cannot refund me back the processing fees of rs 11, 5000. Since the loan got closed automatically.

Isn't this form of a fraud, that the bank is doing post sanctioning. How could you not refund me my money back, when you had a dispute with the builder not complying your rules. Shouldn't hdfc have checked this before sanctioning me this amount??? If you can disburse the amount, then refund the processing fees or don't charge the customer

I request hdfc to refund my money back. Its not that i didn't take the loan amount, its the bank who refused to gave me amount because of the dispute.