HDFC Bank — Product booked through flatworld rewards on 9th October 2020

Dear Concern,
As I said in complaint subject, I have booked via Flatworldrewards JBL-Infinity Tranz 300 Wireless Sweatproof Earphones with Mic & my Order no. is #40916] (October 9, 2020).

Till now I have not received the above said product or I have not received any proper response for the concern.

Believing HDFC I have taken risk to book this product but if this type of response is from your franchise how can we be satisfied with the service, bringing to your kind notice for your further improvement action please.