[Resolved] HDFC Bank — Program Management Fee

Abhinavgupta273

from Delhi, Delhi

Apr 30, 2016

Address: New Delhi, Delhi, 110085

This is very disgusting that HDFC has debited Program Management Fee without any intimation or permission whatsoever.
Also the branch officials in North-Ex mall Rohini Branch are lying to me that an email and sms has been sent. This is breach of customer trust. HDFC must refund this fee WITH INTEREST.
HDFC management is answerable for this & this issue should be highly reported. I m awaiting for the answer.

Those of you who have written comm with HDFC, & 30 days have passed do write to RBI at
https://secweb.rbi.org.in/BO/precompltindex.htm

I dont avail any of classic account services. I simply wanted to open simply saving account, but it was forced sell to me saying that there are no addl fee.

Regards

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

May 2, 2016

Verified Support

Dear Customer,

HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others.
A nominal charge of Rs. 100.00 plus taxes per quarter, per customer is being introduced as a Programme Management Fee, for Savings and Current Account holders which is applicable from Jan'16 and will be levied to your account in Mar'16. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.

-Bejoy
HDFC Bank Customer Assistance.