[Resolved] HDFC Bank — promised cash back not received for credit card transaction

[Resolved] HDFC Bank — promised cash back not received for credit card transaction

1 123sumitmishra from Bengaluru, Karnataka

Hi, I was assured that i would receive cashbacks for two of my transaction that i did in month of december 2017. I tried reaching out the help desk but their support desk people give conflicting advises. At one time(in february) they assured that my transactions are valid and i need to wait for another 30 days which i did readily and next this month they said i am not eligible how can 2 person can have different theories regarding the same issue? Highly dissatisfied Was this information helpful? No (0) Yes (0)
May 11, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 28, 2018 HDFC Bank Customer Care's response Dear Customer, We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you. -Manoj HDFC Bank Customer Assistance
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