[Resolved] HDFC Bank — recharge refund

Jai appu

from Perambalur, Tamil Nadu

Aug 1, 2017

Address: 600020

Im a. Jaishankar.

I have salary account. My account number is ([protected]). I have recharged amount of rs.349 for aircel prepaid number [protected]. This transaction not successful but that amount was debited my account.. That message (Your request to recharge 349 inr cannot be processed at this time. Transaction number is chr[protected].)

Please refund my money sir.

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Sep 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.

It may take 1-2 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, pls share the merchant confirmation of non-receipt of funds on [protected]@hdfcbank.com.

-Anay
HDFC Bank Customer Assistance