[Resolved] HDFC Bank — refund amount not received yet

HJo

from Pune, Maharashtra

Aug 12, 2017

Address: Hyderabad, Andhra Pradesh

Hi, i have ordered a product from paytm in may, 2017. I have also returned the product because of its quality. But i have not received any refund amount. So i mailed to paytm group about this and their reply was 'refund of inr 249 for youbella american diamond gold plated mangalsutra with chain for women against your order [protected] has been processed on 10/05/2017.'

But till date i. E; 12th august, 2017, i have not received the refund amount.
Clearly understood that the refund initiated from paytm side, but delay is from hdfc side. Please refund my amount of rs. 249

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Sep 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance

Aug 28, 2017

Updated by HJo Mailed at [protected]@hdfcbank.com but no response.