[Resolved]  HDFC Bank — refund for cancelled orders placed via debit card not deposited to bank account more than a month now

Customer id: [removed]

Registered mobile number: [removed]

Dear sir/mam,

I had done transaction using debit card ending 4600 on various platforms, these transactions got cancelled since the orders couldn’t be fulfilled due to covid19, hence the company reversed the payment& asked me to wait for 7-10days for it to reflect in my bank account, now its more than 27days in some case still the refund money hasn’t reflected in my bank account in spite of it being processed, i have every details possible and confirmation email that refund has been processed from their end, i also contacted the branch a few weeks back to verify and have provided every details to track the refund including arn number for reverse payment but haven’t got any response, the payment gateway gave confirmation about successful refund issue from their end (Email attached), also i have attached my bank statement till today, please verify:

Please note, the refund has been issued by both flipkart and med life for all 4 orders, also arn no, bank reference number i have received from the payment gateway, for refund mentioned below, but the reversed amount has not yet reflected in my bank account.

1. Order or8911qeb-001a on medlife (Refund issued)

Refund amount pending to reflect in bank: 1039rs (Partial pending)

Arn no: 85215220081011405901179

Payment gateway: tpsl/paynimo

Transaction id: [protected]

Bank reference id: [protected]

Merchant transaction id: mlor8911qeb001a5c1

Unique transaction id : eulfc78nojhdrchv3mp

Transaction date:14/03/2020

Transaction amount: 2927.26

Medlife reference id: 25281275

Refund date/amount:21/03/2020/ 1888.26 (Received in bank account)

Refund date/amount:24/03/2020/ 1039.00 (Not received yet)

2. Order or8911qeb-006a on medlife (Refund issued)

Refund amount pending to reflect in bank: 1035rs (Complete)

Arn: 85215220109015206549796

Transaction id: [protected]

Bank reference id: [protected]

Merchant transaction id: mlor8911qeb006a1c1

Transaction date:21/03/2020

Transaction amount: 1035.0

Medlife reference id: 25803067

Refund date/amount:15/04/2020/ 1035.00 (Not yet received)

3. Order od[protected] on flipkart via

Payzapp (Refund issued)

Refund amount pending to reflect in bank: 1199rs (Complete)

Transaction date:19/03/2020

Transaction amount: 1199.0

Reference numbers:[protected]

Bank transaction id :[protected]ef24pa3

Refund date/amount:01/04/2020/ 1199.00 (Not yet received)

4. Order or8911qeb-008a on medlife (Refund issued)

Refund amount pending to reflect in bank: 380rs (Partial)

Arn no: 85215220100014939484214

Payment gateway: tpsl/paynimo

Transaction id: [protected]

Bank reference id: [protected]

Merchant transaction id: mlor8911qeb008a3c1

Transaction date:23/03/2020

Transaction amount: 570.00

Medlife reference id: 25672581

Refund date/amount:07/04/2020/ 190.00 (Received)

Refund date/amount:22/04/2020/ 380.00 (Not received yet)

I had written to [protected]@hdfcbank.com with following case id, not received any response yet

:[protected],[protected],[protected],[protected],[protected],[protected]
[protected] they replied once but no update

Ingram grivience number:1992266

Along with this email i have attached

1. Filled card holder dispute form with email confirmations.

2. Updated bank account statement.

Please verify the same.

Thank you