[Resolved]  HDFC Bank — Refund not received

I have ordered a cooler from amazon with debit card emi and then returned it after 2 months. I have received a mail from amazon saying they have processed my refund and it should be credit by hdfc bank, it has been more than a month but i haven't received my refund yet.

When i spoke to the hdfc customer care, they said it will take 10 days but now it is more than a month.

Out of 3 installments, i have paid 2 installments of the emi. I got a debit card emi loan statement, in which they mentioned they will not deduct my last installment and shown the already paid 2 installments as negative balance, but i have not received the 2 installments refund amount in my account so far.

When i call to customer they transfer my call to debit card emi team just to leave me with no option to hear that this service is not available now.