HDFC Bank — Refund of debit return charges.

HDFC Bank — Refund of debit return charges.

G gauravagarwal398 Jun 19, 2020

I had contacted kotak bank regarding the same. Though they tried to charge me for the loan emi, they mentioned that the debit return charges would be refunded by hdfc. I had already applied for the emi moratorium for the month of april and may, and have again applied for the month of june, july and august. Though i’m not at fault, i have to bear the return charges. The amount is almost ₹1600-₹1700, which at this point of time is a huge amount. It was deducted in the month of april and again in the month of may. As of today, my bank statement is in negative. I understand that kotak is at fault for trying to charge me, but since i have already applied for the moratorium and since the amount was deducted by hdfc, i would request you to please refund the charges as soon as possible. Hope to hear from you soon. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Jun 19, 2020 Updated by gauravagarwal398 I have already emailed the bank 4-5 times, still have not received and communication. Verified Support Jun 19, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution. -Anay HDFC Bank Customer Assistance Jun 19, 2020 Updated by gauravagarwal398 The reference number that I have in the email, while entering it online it mentions that is is invalid. Please help someone call me on [protected]. I just being tossed form one bank to another and from one agent to another. I have emailed several times; no response.
1 Comment	Share
Submit Close

Related HDFC Bank reviews

View all 32756 HDFC Bank Reviews

Comments

gauravagarwal398

Jun 19, 2020

I tried to use the link mentioned above, but it asks me to enter a reference number. When I enter the one mentioned in the email it states that my reference number is invalid. This is ###. What am I supposed to do now?