[Resolved]  HDFC Bank — Refund of my locker rent

Address: 500012

Website: www.hdfcbank.com

I surrendered my locker no. 278 in HDFC MLA Colony branch before 31st March 2017. However, my bank account has been debited with locker rent charges of Rs, 8, 000 and service tax of Rs. 1, 762.50 in the month of April'2017. I have already brought this to the notice of branch, but did not receive any update from them. I have already followed up with them for couple of times. The relationship manager, Mr. Ranjith mentions that he is not responsible for the refund of my amount, as he did not initiate my locker process.

Also, in between i have received call from the head office team(they mentioned) that they require the signature on the locker rent closure form of some third person. However, the locker was only in the name of me and my husband. Not sure how their documentation process works. This is how they store the customer data.

waiting for my refund.